At EireBites, we are committed to protecting your privacy and ensuring the security of your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our food delivery service.
1. Information We Collect
1.1 Personal Information
When you create an account or place an order, we may collect:
- Name and contact information (email address, phone number)
- Delivery addresses
- Payment information (processed securely by our payment partners)
- Order history and preferences
1.2 Location Information
We collect your location data to provide accurate delivery services, show nearby restaurants,
and calculate delivery fees. You can control location permissions through your device settings.
1.3 Usage Information
We automatically collect information about how you use our service, including:
- Device information (type, operating system, browser)
- IP address and general location
- Pages viewed and features used
- Search queries and interactions
2. How We Use Your Information
We use the information we collect to:
- Process and deliver your orders
- Communicate with you about orders, deliveries, and service updates
- Improve our service and develop new features
- Personalize your experience and show relevant restaurants
- Prevent fraud and ensure platform security
- Send promotional offers (with your consent)
- Comply with legal obligations
3. Information Sharing
We share your information only in the following circumstances:
3.1 With Service Providers
- Restaurants: Order details and delivery address
- Delivery Partners: Necessary information to complete delivery
- Payment Processors: Payment information (securely handled)
3.2 Legal Requirements
We may disclose your information if required by law or in response to valid legal requests
from public authorities.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred
to the acquiring entity.
3.4 Customer Support via WhatsApp
The "Help" button in our app opens a chat with EireBites customer support in WhatsApp. Using WhatsApp
is optional. You can also contact us by phone or email (see "Contact Us" below).
WhatsApp is a service of WhatsApp Ireland Limited, part of Meta. If you contact us through WhatsApp,
your information passes through WhatsApp and is shared with WhatsApp/Meta, including:
- Your phone number and WhatsApp profile details (such as your name and photo, depending on your WhatsApp settings)
- The messages, photos and files you send us, and the replies we send you
- Information about the conversation, such as when messages were sent
- Their privacy policy: WhatsApp/Meta handles this information under its own terms and privacy policy, not ours. See the WhatsApp Privacy Policy (EEA).
- Transfers outside the EEA: WhatsApp/Meta may transfer this information outside the European Economic Area, including to the United States, using the safeguards described in its privacy policy.
- Why we use it: to answer your question or resolve your issue.
- Legal basis: where your message is about an order or your account, we use it to provide our service to you (Article 6(1)(b) GDPR). Otherwise, we rely on our legitimate interest in responding to customers who contact us (Article 6(1)(f) GDPR).
- Retention: we keep the chat only as long as we need it to deal with your request and any follow-up, such as a refund or complaint.
- Payment details: please do not send card numbers or other payment details over WhatsApp.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information
against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission
over the internet is 100% secure.
5. Your Rights and Choices
Under the General Data Protection Regulation (GDPR), you have the right to:
- Access and review your personal information (Article 15)
- Update or correct your information (Article 16)
- Delete your account and associated data (right to erasure, Article 17)
- Restrict how we process your data (Article 18)
- Request a copy of your data in a portable format (Article 20)
- Object to processing based on our legitimate interests, and opt out of marketing communications at any time (Article 21)
- Withdraw consent for data processing at any time (Article 7(3))
To exercise these rights, please contact us using the information provided below. You also have the
right to lodge a complaint with the Data Protection Commission (Article 77), at
www.dataprotection.ie.
6. Promotional Offers and Fraud Prevention
New customers may receive a one-time welcome bonus, credited to their wallet after they verify their
mobile number with an SMS code. To make sure the offer is claimed only once per person, when you claim
it we create a one-way encrypted code (a keyed hash) from your verified phone number and, where
verified, your email address. This code does not contain your phone number or email address and
cannot be used to contact you or to build a profile of you. Because it can still be matched against
your details, we treat it as personal data.
- Purpose: preventing the same person claiming the welcome offer more than once, including by deleting and re-creating an account.
- Legal basis: our legitimate interests in preventing fraud and misuse of promotions (Article 6(1)(f) GDPR; see also Recital 47).
- Retention: kept while your account is open. If you delete your account, it is kept for up to 12 months after deletion and then deleted automatically (storage limitation, Article 5(1)(e) GDPR).
- Effect on you: the only effect is that a second welcome bonus is not issued. It does not stop you creating an account or placing orders.
- Your rights: you can object to this processing (Article 21 GDPR) or ask for the code to be erased (Article 17 GDPR) by emailing [email protected]. We will stop unless we have compelling legitimate grounds, such as an ongoing fraud investigation.
7. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns,
and deliver personalized content. You can control cookie preferences through your browser settings.
8. Children's Privacy
Our service is not intended for children under 16 years of age. We do not knowingly collect
personal information from children. If you believe we have collected information from a child,
please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than Ireland.
We ensure appropriate safeguards are in place to protect your information in accordance
with this Privacy Policy and applicable data protection laws.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes
by posting the new Privacy Policy on this page and updating the "Last updated" date.
